Cancellation Policy

Last Updated: May 11, 2026

Operated by SALESUPAI - FZCO (License No. 76266, Registration No. 74518), a Free Zone Company incorporated in Dubai Silicon Oasis, United Arab Emirates.

Trial Period and Cancellation Terms

Free Trial Period

• All new accounts receive a 14-day free trial
• Full access to platform features during trial
• No credit card required to start trial
• Trial begins on account creation date

Trial Cancellation

• Cancel anytime during the 14-day trial
• No charges if cancelled during trial period
• All data will be retained for 30 days after cancellation
• Export your data before trial expiration

Post-Trial Terms

• Subscription automatically begins after trial
• No cancellations accepted after trial period
• Annual commitment required post-trial
• Subscription fees non-refundable

Important Deadlines

Trial Period Timeline

• Day 1-14: Free trial period with full cancellation rights
• Day 10: Trial expiration reminder sent
• Day 13: Final cancellation reminder sent
• Day 14: Last day to cancel without charge

Post-Trial

• No cancellation option available
• Full payment required for subscription term
• Early termination fees may apply
• Service continues until term end

How to Cancel During Trial

Cancellation Methods

1. Account Dashboard:

   • Log into your account
   • Navigate to Subscription Settings
   • Select "Cancel Trial"
   • Confirm cancellation

2. Email Request:

   • Send to: cancel@salesupai.ai
   • Include account details
   • State cancellation request
   • Await confirmation

3. Support Portal:

   • Submit cancellation ticket
   • Provide account information
   • Specify cancellation reason
   • Follow confirmation steps

What to Expect

• Immediate confirmation of cancellation
• Access continues until trial end
• Data available for 30 days
• No further charges

Data Management

After Cancellation

• 30-day data retention period
• Export functionality available
• Secure data deletion after 30 days
• No recovery after deletion

Export Options

• CSV file export
• Database backup
• Document downloads
• Integration data

Non-Cancellation Policy

Post-Trial Commitment

• Annual subscription required
• No mid-term cancellations
• Full payment obligation
• Service continues for term

Renewal Terms

• Automatic renewal
• 30-day renewal notice
• New term commitment
• Current rates apply

Exceptions

Force Majeure

• Natural disasters
• Legal requirements
• Regulatory changes
• Service discontinuation

Business Closure

• Legal documentation required
• Case-by-case evaluation
• Administrative fees may apply
• Subject to verification

Contact Information

For cancellation assistance:

• Email: cancel@salesupai.ai
• General enquiries: info@salesupai.ai
• Phone: +20 120 679 6000
• WhatsApp: +20 120 008 8293 (https://wa.me/+201200088293)
• Postal address: SALESUPAI - FZCO, IFZA Business Park, Building A1, Dubai Digital Park, Dubai Silicon Oasis, Dubai, United Arab Emirates
• Hours: Sunday – Thursday, 09:00 – 18:00 (GST)

Acknowledgment

By starting the trial, you acknowledge and agree to:

• 14-day trial limitation
• No cancellation after trial
• Annual commitment requirement
• Payment obligations